Warranty Coverage
Trippy Trades warrants that our products are free of defects in materials or workmanship and any mechanical or electrical faults. All products shall conform to specifications at the time of shipment, for a period of 90 days from the original date of purchase.During the warranty period, any faulty products will be repaired, replaced, or refunded at Trippy Trades on a return-to-base basis. This warranty covers defects that Trippy Trades determines are no fault of the user within the 90-day period.
If your purchase is faulty, please contact our customer service team to obtain approval for a return. Items must be packed carefully and properly to avoid physical damage in transit. The warranty will not be honored if the product is not properly and carefully packed and arrives with physical damage due to transport. Once carefully packed, send the product to Trippy Trades with postage charges paid.
Change of Mind Policy
Trippy Trades offers a 7-day change of mind return policy. To be eligible for a return, the item must be in its original condition. If the item is brand new, it must be unopened. We advise our customers to choose their items carefully to avoid the need for returns. You must pay for the return shipping unless the product is deemed faulty.Steps to Lodge a Warranty/Return Claim
1. Contact us:- As a first step, we recommend contacting our technical support team via the Contact Us section on our website or by calling us.
2. Return:
- If it is established that there is a fault with the item, we will arrange with you for the faulty goods to be returned to Trippy Trades. When returning the item, either by shipping or in person, it is important to provide a detailed description of the fault. This will assist our support staff in troubleshooting any suspected faults during the testing phase.
3. Shipping and Packing:
- If you are shipping the items back to us, please ensure that all accessories that came with the product are included in your return. Please pack all hardware properly to avoid any physical damage to the product during transit. The warranty will not cover items that arrive with physical damage due to improper packing.
Contact Us
For any questions or to initiate a return or warranty claim, please contact our customer service team through our website or call us at 03 9191 4287.Trippy Trades aims to provide high-quality products and excellent customer service. We appreciate your understanding and cooperation with our returns and warranty policies.